VESPERD Refund Policy

Returns & Refund Eligibility

At VESPERD, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, you may request a return or refund under the following conditions:

• Timeframe: Requests for refunds or returns must be made within 14 days of receiving your order.
• Condition: The item must be unused, unworn, and in its original packaging with all protective materials and tags intact.
• Proof of Purchase: A valid receipt or order confirmation is required for all refund requests.

Non-Refundable Items

We do not accept returns or provide refunds for:

• Customized or engraved watches.
• Watches that have been worn, damaged, or altered after delivery.
• Clearance or final sale items.
• Gift cards.

Refund Process

1. Submit a Request: Contact our support team at [your email] with your order details and reason for the refund.
2. Return Authorization: If eligible, we will provide return instructions and a return shipping address.
3. Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.
4. Inspection & Approval: Once we receive and inspect the item, we will notify you of the approval or rejection of your refund.
5. Refund Issuance: If approved, refunds will be processed to the original payment method within 5-10 business days.

Damaged or Defective Items

If you receive a defective or damaged watch, please contact us immediately with photos of the issue. We will offer a replacement or a full refund at no additional cost.

Late or Missing Refunds

If you haven’t received a refund within the stated timeframe:

• Check with your bank or credit card provider, as processing times may vary.
• If the issue persists, contact us at vesperdpresence@gmail.com for assistance.

Contact Us

For any refund inquiries, feel free to reach out to vesperdpresence@gmail.com