Refund Policies
VESPERD Refund Policy
Returns & Refund Eligibility
At VESPERD, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, you may request a return or refund under the following conditions:
- Timeframe: Requests for refunds or returns must be made within 14 days of receiving your order.
- Condition: The item must be unused, unworn, and in its original packaging with all protective materials and tags intact.
- Proof of Purchase: A valid receipt or order confirmation is required for all refund requests.
Non-Refundable Items
We do not accept returns or provide refunds for:
- Customized or engraved watches.
- Watches that have been worn, damaged, or altered after delivery.
- Clearance or final sale items.
- Gift cards.
Refund Process
- Submit a Request: Contact our support team at [your email] with your order details and reason for the refund.
- Return Authorization: If eligible, we will provide return instructions and a return shipping address.
- Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Inspection & Approval: Once we receive and inspect the item, we will notify you of the approval or rejection of your refund.
- Refund Issuance: If approved, refunds will be processed to the original payment method within 5-10 business days.
Damaged or Defective Items
If you receive a defective or damaged watch, please contact us immediately with photos of the issue. We will offer a replacement or a full refund at no additional cost.
Late or Missing Refunds
If you haven’t received a refund within the stated timeframe:
- Check with your bank or credit card provider, as processing times may vary.
- If the issue persists, contact us at vesperdpresence@gmail.com for assistance.
Contact Us
For any refund inquiries, feel free to reach out to vesperdpresence@gmail.com